Software Support Engineer (Third Shift)

Appian is seeking a Software Support Engineer to join their team. The ideal candidate will have a technical background, strong troubleshooting skills, and experience with monitoring tools. The role involves triaging and resolving alerts, collaborating with engineers, and providing direct technical support to customers. The position is a night shift role with a base salary of $50,000.00 - $125,000.00 per year.

Requirements

• Collaborate with engineers to troubleshoot, escalate, and resolve complex system and customer issues
• Provide direct technical support to customers as needed
• Proactively improve system health by identifying alert trends, enhancing monitoring, and contributing code to increase reliability and efficiency
• Diagnose root causes and solve complex technical problems through hands-on troubleshooting

Benefits

• 401(k) plan with company match
• Flexible time off
• Paid parental leave
• Medical, dental, and vision plans
• Life insurance
• Disability insurance
• Wellness programs
• Flexible spending accounts
• Health savings account contributions
• Employee referral bonus program
• Learning and development resources

Originally posted on Himalayas