Senior UX Researcher (f/x/m) in Tech & Data Team

Help shape how musicians discover, choose, and trust their instruments!

We are the thomann.io Design Unit and looking for a Senior UX Researcher (f/x/m) to help us build a stronger user understanding across our digital products. Our unit operates within one of Europe’s largest online retailers for musical instruments and music production equipment.

Our customers range from beginners buying their first instrument to professional musicians and studio engineers. In this role, you will work closely with product managers, designers, engineers, and data analysts to ensure product decisions are grounded in real user needs. Beyond running research, you will help shape how research contributes to product discovery and decision-making.

Want to find out more about the teams and thomann.io?

Here’s what you’ll be doing

• Build shared knowledge about our customers

• Plan and conduct qualitative and mixed-method research (interviews, usability tests, discovery research)

• Turn insights into clear product opportunities and recommendations

• Contribute to product discovery and roadmap discussions

• Help teams move from assumptions to evidence-based decisions

• Introduce scalable research workflows and documentation

• Mentor and coach Junior UX Researcher as well as teams in choosing appropriate research approaches
  

What you should bring to the table

• 4+ years of UX/Product Research experience

• Experience translating research insights into product decisions

• Strong communication and storytelling skills

• Pragmatic mindset: knowing when to go deep and when to move fast

• Confidence working with stakeholders across product and business teams

• Comfortable collaborating in evolving environments and shaping processes

• You bridge gaps effortlessly with professional fluency in German and English
  

What we have to offer

• Flexible working hours and location, with the option to go into the office (fully-remote possible)

• 13th salary in November

• Further training opportunities with clear development paths for your career

• Thomann.de employee discount

• Personal work equipment according to your wishes and regarding your role

• Regular team events

• English or German language courses

• 1:1 sessions with an external coach, for professional development

• Urban Sports Club discount

• and more! Check out our Handbook

We value inclusion and diversity

We pride ourselves on being an inclusive employer that creates a welcoming atmosphere, and value diversity in our teams. We do not make judgements based on ethnicity, nationality, age, marital status, gender identity, sexual orientation, disability status, or religion.

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