Product Manager - 15-Month Contract

Job Details Primary Duties and Responsibilities: Contribute to the planning and implementation of the Product strategy: • Implement strategies for feature adoption across programs and tracking/reporting (catalogs, event planning, dashboards, marketing tools, etc.)  • Collect and use feedback for ongoing feature development. • Work with the Product Manager and senior leadership to define product success measures.  • Translate business priorities into KPIs for feature development. • Help prioritize features based on KPIs for the business and other important considerations from a product perspective.  • Measure results and outcomes of features built to evaluate success/bring value to stakeholders.  • Conduct market research and gather product data  • Conduct market research to stay competitive on feature use and improve the overall user experience (UI elements, healthcare space, trending topics i.e., AI, etc.)  • Understand and stay up to date on Salesforce functionalities/features.  • Translate features built into key selling points (NBD)  • Lead initiatives to gather data (qualitative & quantitative) – Community of Practice, surveys, polls, feedback sessions.  • Assist in developing and maintaining the product roadmap ensuring alignment with the business and service strategy and in compliance with regulatory bodies • Liaise with business partners to identify and prioritize product offerings and enhancements based on business, regulatory and customer needs. • Communicate roadmap to internal customers • Support current and future telephony projects, including migrations • Play a pivotal role within the contact center telephony team, actively driving the adoption and utilization of features. • Be the voice of the business by communicating the strategy and working with IT team(s) in the design and development of proof of concepts, prototypes and final product • Contribute to the prioritization of business requests ensuring that development resources are spending their time on high-value requests • Providing product design, guidance, and oversight for UI/UX elements • Support cross-functional teams and other product teams • Support the product team with other projects/tasks as needed. Experience and Educational Requirements: • Bachelor degree in Business, Health Sciences or Computer Information Systems, MBA an asset • 5+ years in Healthcare in progressive levels of responsibility and leadership, experience on Patient Support Programs asset • 3+ years in product management role • Well-versed in software development life cycles. Experience in Agile framework is an asset, particularly with Salesforce • Strong business, organizational, interpersonal, and communication skills • Strong facilitation and presentation skills • Self-motivated and self-directed with the ability to prioritize personal and team’s work to consistently meet commitments. • Demonstrated ability to partner and collaborate across organizations to optimize outcomes Minimum Skills, Knowledge and Ability Requirements: • Professional certification in Agile, LEAN and/or Pragmatic Marketing • Bilingual: English and French is preferred Schedule Full time Accessibility Policy Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. As per ESA legislation, this role is excluded from pay transparency requirements in Ontario Affiliated Companies Affiliated Companies: Innomar Strategies Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned