Patient Success & Operations Virtual Assistant (w/ Website & Marketing Support)

This is a remote position.

Virtual Rockstar is hiring a full-timePatient Success & Operations Virtual Assistant (w/ Website & Marketing Support)on behalf of a growing pediatric therapy practice.

This role will support client communication, scheduling, intake coordination, operational administration, and website management. You'll help ensure families receive a seamless experience while supporting the team with scheduling, CRM management, SOP updates, website updates, and marketing-related projects.

The ideal candidate is highly organized, proactive, tech-savvy, and comfortable managing multiple priorities while communicating professionally with families and team members.

Key Responsibilities

Patient Communication & Scheduling

• Manage intake requests and scheduling

• Coordinate intake calls and follow-ups

• Handle scheduling changes and client communication

• Support client nurture campaigns and reminders

Operations & Administration

• Update SOPs, trackers, and clinician schedules

• Organize Google Drive and internal systems

• Maintain service tracking and operational reports

• Support workflow and process improvements

Website & Marketing Support

• Update website content and resources

• Support SEO initiatives

• Manage newsletters and email campaigns

• Coordinate with the social media contractor when needed

Originally posted on Himalayas