Community Operations Manager: The Uncommon Business

Serv, a global executive recruitment partner, is hiring on behalf of our client The Uncommon Business for a Community Manager.

Join the Team:

The Uncommon Business is the world’s fastest-growing AI-first education company, focused on helping business leaders build intelligent systems that scale without burnout. Operating within a high-performance, EOS-driven environment, the company emphasizes ownership, speed, and measurable impact. This is a culture built for high performers who thrive in fast-paced, high-accountability environments and want to play a meaningful role in shaping the future of AI-driven business operations.

To learn more please visit: https://theuncommonbusiness.co

Responsibilities:

If you are someone who sees community as a strategic growth lever rather than a support function, this role offers the opportunity to build and scale a best-in-class AI-driven community experience. You will own the systems, engagement, and intelligence that transform community into a core driver of retention, product insight, and revenue.

This role includes:

• Owning the end-to-end management of community platforms, including Slack environments, channel structure, onboarding, moderation, and engagement strategy
  • Designing and executing community programming including quarterly themes, monthly initiatives, and weekly engagement rhythms that drive retention and participation
  • Building and delivering a weekly insights layer that informs marketing, curriculum, and student success teams
  • Identifying engagement trends, curriculum gaps, and member opportunities through community data and interactions
  • Leading community engagement during launch periods across Slack groups, Facebook communities, and live program environments
  • Driving high-impact engagement during key business moments while maintaining consistent experience for existing members
  • Building AI-powered systems to scale community operations, including automated summaries, sentiment tracking, and member engagement insights
  • Partnering cross-functionally to ensure community insights directly influence product, marketing, and customer experience decisions
  • Monitoring and improving key community health metrics including retention, engagement, and response times

Qualifications

• Proven experience owning community operations or member experience for a high-engagement audience
  • Demonstrated ability to improve engagement, retention, or community performance metrics
  • Strong systems thinker who can translate community interactions into actionable insights
  • Experience leveraging AI tools to improve workflows, automation, or community operations
  • Ability to operate both strategically and hands-on in a fast-paced, high-growth environment
  • Strong communication skills with the ability to balance empathy and execution
  • Experience working in launch-driven or high-intensity business cycles preferred
  • Highly organized with strong ownership and accountability

Non-Negotiables:

• Proven ability to operate in fast-paced, high-accountability environments
  • Strong operator mindset with ability to manage high-volume output without sacrificing quality
  • Experience working cross-functionally across marketing, growth, and/or customer experience teams
  • Demonstrated ability to impact performance through content, engagement, or community initiatives
  • High ownership with ability to both think strategically and execute tactically

Our Ideal Teammate Is Someone Who:

• Takes full ownership of outcomes and drives initiatives proactively
  • Thinks in systems and patterns, not just one-off interactions
  • Uses AI as a core part of their workflow and decision-making process
  • Balances high empathy for members with strong operational rigor
  • Thrives in high-intensity launch cycles and fast-moving environments
  • Is deeply motivated by building meaningful, high-impact experiences at scale

Location: Remote