Business Analyst

Position Type: Permanent If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place. As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year. Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today. Position Summary: The Business Analyst, Client Solutions plays a critical role in leading complex initiatives that improve operational effectiveness across Medavie Operations. This role partners with business leaders and cross-functional teams (Operations, IT, Finance, Sales, and Marketing) to identify opportunities, define requirements, and deliver data-driven solutions that enhance client experience and operational performance. The Business Analyst develops strong, ROI-backed business cases and supports the implementation of strategic initiatives aimed at improving user experience and driving higher net promoter scores. This role acts as a key liaison across functions, ensuring alignment between business needs and technical solutions. Key Responsibilities: Business Analysis & Solution Delivery • Lead requirements gathering, validation, and documentation for complex initiatives • Translate business needs into clear, actionable requirements and functional solutions • Support IT intake processes and contribute to solution design and implementation • Ensure alignment between business objectives and delivered solutions Collaboration & Stakeholder Engagement • Build strong relationships across Operations, IT, Finance, Sales, and Marketing • Act as a liaison between cross-functional teams to facilitate communication and alignment • Work with stakeholders to understand business challenges and identify improvement opportunities • Support data gathering and analysis to inform decision-making and project initiatives Business Case Development & ROI Analysis • Develop business cases with strong ROI justification in collaboration with Finance • Support prioritization of initiatives based on business value and impact • Drive a client-centric approach to solution design and decision-making Process Improvement & Influencing • Identify opportunities to improve and streamline operational processes • Influence stakeholders to adopt effective and efficient practices • Promote a strong focus on enhancing client and user experience • Contribute to continuous improvement and innovation initiatives Testing & Implementation Support • Coordinate and oversee User Acceptance Testing (UAT) cycles • Develop and execute test cases for projects and system releases • Manage defect tracking, prioritization, and resolution • Support training, implementation, and business readiness activities Required Qualifications: Education: College diploma required; Bachelor’s degree in Business, Analytics, Finance, or related field preferred. Work Experience: • 3-5 years of relevant experience in business analysis, operations, or project environments. • Experience working on cross-functional initiatives and complex projects Technical Skills • Experience with data analysis and reporting tools (e.g., Power BI, Tableau, Alteryx) • Familiarity with tools such as Jira, ALM, and low-code/automation platforms is an asset • Knowledge of AI, cloud-based systems, and SaaS solutions Other Qualifications: • Experience in developing business cases and ROI analysis • Experience in insurance or financial services is an asset • Knowledge of Agile project management methodologies is an asset Language Skills: Fully bilingual (French/English): English proficiency is required to perform the duties of the role, which include daily collaboration with teams and partners outside Québec who operate primarily in English. Core Competencies: • Business Acumen: Strong understanding of operations, business processes, and client experience drivers • Analytical Thinking: Ability to interpret data, identify trends, and provide actionable insights • Communication: Strong presentation and facilitation skills across various audiences • Collaboration: Builds effective relationships and works cross-functionally to drive results • Influencing: Ability to guide decision-making and promote best practices • Innovation & Continuous Improvement: Identifies opportunities to enhance processes and implement solutions • Project & Time Management: Manages multiple initiatives, timelines, and deliverables effectively • Adaptability: Thrives in a fast-paced and evolving environment What’s in it for you? What makes us a different kind of employer? Our award-winning culture, a team who really cares, unmatched training and support are all dedicated to ensuring you are set up for success. What we offer: • Permanent full-time position with strong career growth opportunities. • Hybrid or remote work arrangements. • Flexible work environment and work-life balance. • 100% employer-paid health, dental, and vision benefits (effective Day 1). • 100% employer-matched Defined Contribution Pension Plan. • Annual performance-based Incentive Bonus. • A gifted week of vacation in your first year + optional Vacation Purchase Program. • Support for professional development, training, and certifications. • Wellness programs, health resources, and fitness discounts. #CBM1 This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation. Pay Range: 61,221 - 68,873 CAD The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results. We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted. Our recruitment process may involve automated tools, including AI, to assist in screening applications. If you experience any technical issues throughout the application process, please email: [email protected].