Senior Payments Analyst

Your new adventure

• Establish and own the Payments BI foundations, including core KPIs, dashboards, reporting, and anomaly monitoring for areas such as authorization rates, payment economics, fraud, chargebacks, and payment method adoption
• Partner with stakeholders across Finance, Product, and Payments to identify, prioritize, and define the most impactful payments metrics
• Build reliable, automated monitoring and reporting that enables fast decision-making and early detection of issues
• Act as the central source of truth for payments performance and insights across Pipedrive
• Provide analysis and recommendations to support payment product decisions, PSP performance, customer experience improvements, and fraud/risk strategy
• Define and execute the Payments BI roadmap, scaling and automating reporting as the business evolves
• Explore opportunities to enhance monitoring and optimization through advanced analytics, AI/ML, or third-party tools
• Collaborate closely with central BI/Data teams to ensure payments insights are embedded into Pipedrive’s broader analytics ecosystem

Does this sound like you?

• 5+ years of experience in payments analytics, BI, or data analytics — ideally in SaaS, subscription, or high-volume online payments
• Expert-level SQL skills and strong experience with BI tools such as Looker, Tableau, or Power BI
• Solid understanding of cloud-based data warehouses (e.g. Snowflake)
• Deep knowledge of the payments lifecycle, including authorizations, settlements, chargebacks, and payment economics
• Proven experience building and maintaining KPI frameworks, dashboards, and anomaly detection or alerting solutions
• A hands-on, pragmatic mindset with the ability to translate complex data into clear, actionable insights
• High attention to detail and a strong sense of ownership and accountability
• Fluency in written and spoken English

Why Pipedrive?

• Build something from day one – This is a newly created role with true end-to-end ownership and strategic impact
• One of the most business-critical areas – Payments directly power revenue, growth, and customer experience
• People-first culture – Work with smart, kind, and ambitious colleagues in an inclusive, collaborative environment
• Shape the future – Define how payments evolve as a strategic capability within Pipedrive’s product ecosystem
• Work with purpose – Help over 100,000 businesses worldwide grow and succeed
Based on this role’s access to sensitive systems and data, Pipedrive may conduct a pre-employment background investigation in line with our recruitment privacy policy.
Pipedrive is an equal opportunity employer. We value diversity and encourage applications from candidates of all backgrounds.

Originally posted on Himalayas