Member Operations and Investigations Specialist
SHSword Health — United States🇺🇸
Sword Health is building AI to heal billions and unlock humanity's full potential. As a Member Operations and Investigations Specialist, you will own two core functions: investigating and resolving platform bugs and escalations, and driving the operational systems that enable our AI and human Care Coordinators to deliver exceptional member support at scale.
Requirements
- 2–4 years of experience in operations, customer support, trust & safety, technical support, or a related function
- Investigative mindset
- Strong written communication
- Process ownership
- Comfort with ambiguity and change
- Cross-functional collaboration
- Proficiency with Jira and Notion
- High ownership and follow-through
Benefits
- Comprehensive health, dental and vision insurance
- Life and AD&D Insurance
- Financial advisory services
- Supplemental Insurance Benefits
- Health Savings Account
- Equity shares
- Discretionary PTO plan
- Parental leave
- 401(k)
- Flexible working hours
- Remote-first company
- Paid company holidays
- Free digital therapist for you and your family
Originally posted on Himalayas
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