Customer Engagement Manager

RethinkFirst is seeking a Customer Engagement Manager to lead the creation and management of behavior-based campaigns in Gainsight, focused on customer engagement, retention, and lifecycle management.

Requirements

• Extensive hands-on experience with the Gainsight platform, including Journeys, Playbooks, Health Scores, NPS, and CTAs
• Strong understanding of customer success workflows and how to apply them within the Gainsight platform
• Proven experience in creating, executing, and optimizing behavior-driven campaigns in customer success, marketing, or product management

Benefits

• Generous health, dental, & vision benefits package
• Flexible paid time off
• 11 paid company holidays
• 401k + matching
• Parental leave

Originally posted on Himalayas