Support Representative

• Manage up to 100 Zendesk tickets per week with timely, professional, and accurate responses.

• Support customers via email and ticketing channels.

• Troubleshoot issues and provide clear, step-by-step guidance.

• Update, maintain, and optimize macros, canned responses, and support templates.

Help Center Content & Training Materials

• Create screen recordings, walkthrough videos, and visual tutorials to guide customers through the platform.

• Write and update Help Center articles, FAQs, and onboarding documentation.

Administrative & Platform Setup

• Assist with setting up customer registration pages and other event-related configurations.

• Populate customer details into templated contracts and manage light invoicing tasks.

• Maintain organized internal documentation, spreadsheets, and project notes.

• Work closely with the team to ensure all administrative setup tasks are completed accurately and on schedule.