Program Analyst (Informatics)

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Grade Determinations: GS-9 Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-7) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Program Analyst - Informatics. Qualifying specialized experience includes knowledge of automation and software systems and options that affect clinical practice; performs data analysis, to include collecting, evaluating, and synthesizing data; assisting in process improvement projects; communication channels to clinical and business teams to support deployment, sustainment, and optimization efforts; and preparing reports and graphical presentations of data. OR Education: Successfully completed two (2) years of progressively higher-level graduate education or masters or equivalent graduate degree or LL.B. or J.D., in a related field of the position to be filled. Education at the graduate level must have been obtained in an accredited college or university and must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR Combination: Equivalent combination of successfully completed education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position. Only education in excess of the first year (18 semester hours) may be used to qualify applicants for the GS-09 level. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required Preferred Experience: Ability to collaborate and communicate effectively with a diverse range of medical and administrative staff-including physicians, nurse practitioners, psychologists, social workers, pharmacists, and others-to achieve team goals and support health center needs. Demonstrated expertise in independently prioritizing and meticulously organizing work to meet deadlines, ensuring strict compliance with established processes, policies, and regulations. Known for exceptional attention to detail and tactful communication-electronically, by phone, in person, in writing, and through public speaking-with both internal and external stakeholders to provide outstanding customer service and resolve concerns promptly. Experience with VHA provisioning and deprovisioning processes, including assigning and maintaining end-user roles within Electronic Health Record systems (preferably Federal EHR/Oracle Health). Familiar with EHR modernization, identity and access management (IAM), coordination of URA activities, and the LEAF process for workflow and automation improvements. Skilled at supporting staff through change management and system transitions, utilizing effective communication strategies in rapidly evolving healthcare environments. Proficient with Microsoft Office tools (including Excel, SharePoint, and PowerPoint), with a background in education, administration, or health informatics preferred. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-9. Physical Requirements: The work is usually sedentary, but it requires periods of walking, standing, bending, or climbing, and employees may carry light items such as books, instruments, laptops, and other similar materials. The work is conducted in office, conference room and clinical/hospital patient care settings. Typically, the work is hazard-free, not requiring any special clothing or equipment.