IT Admin Specialist - Freelance, Remote

• Triage and resolve Level 1–2 technical issues via ticketing/email/chat
• Troubleshoot email delivery, mailboxes, and related client/user issues
• Provision/deprovision users and manage access across SaaS tools and hosting

• Configure and maintain DNS records (A, CNAME, MX, TXT, SPF, DKIM, DMARC)
• Manage domain lifecycle (registrations, renewals, transfers, WHOIS, nameservers)
• Coordinate with hosting providers for site migrations, SSL certificates, and uptime

• Build and track project plans, timelines, and dependencies; manage task follow-ups
• Coordinate with internal teams and external vendors; provide regular status updates
• Create and maintain documentation, SOPs, and change logs; perform basic QA checks

• Apply security best practices (MFA, least-privilege access, password policies)
• Support email authentication and deliverability (SPF/DKIM/DMARC alignment)
• Maintain basic asset inventories and assist with periodic access reviews

• Log daily activities and updates in Arrow CRM; maintain data hygiene
• Document SaaS tools and integrations; support lightweight automations
• Leverage AI tools, where appropriate, to expedite documentation and triage (nice to have)

• 1–2+ years as an assistant IT resource or IT support administrator
• Strong working knowledge of DNS, domains/registrars, hosting, and email systems
• Experience coordinating IT tasks/projects and documenting SOPs
• Hands-on experience with SaaS/user administration and basic troubleshooting
• Excellent written English and ability to work Monday–Friday, 9:00am–5:00pm EST
• WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home

• Technical: DNS/domain management; email deliverability (SPF/DKIM/DMARC); SaaS administration; hosting basics; general IT support; ticket triage; basic security hygiene (MFA, least privilege); systems/software troubleshooting; process documentation
• Tools: Experience with CRMs (willing to use Arrow CRM), common registrars/hosting providers, and productivity/project tools; AI tools familiarity is a plus
• Soft skills: Logical, structured problem-solving; attention to detail; clear written and verbal communication; ownership mindset; proactive and service-oriented; ability to follow best practices

• You enjoy structured, logical troubleshooting and take pride in getting details right the first time
• You thrive in a collaborative, service-first environment and communicate clearly with technical and non-technical stakeholders
• You value quality, integrity, teamwork, ideas, and authenticity—and you’re eager to learn and document what you learn
• You are dependable, organized, and comfortable working directly with a senior technical leader day-to-day

Benefits