Head of Payments

Your new adventure

• Own and define Pipedrive’s global payments strategy and end-to-end payment performance
• Ensure frictionless payments for a global customer base and the reliable processing of large-scale payment volumes.
• Build and lead the Payments function, including strategy, processes, governance, and team growth
• Lead payment product strategy, including payment flows, global payment method expansion, and PSP architecture
• Manage and scale partnerships with 10+ payment providers (banks & fintechs), owning SLAs, commercial terms, and operational performance
• Drive continuous improvement of key payment KPIs such as authorization rates, retries, payment economics, fraud, and chargebacks
• Partner closely with Engineering to design and evolve a scalable, resilient, and compliant payments architecture
• Oversee Payments BI to ensure automated monitoring, anomaly detection, and executive-level insights
• Ensure compliance with regulatory and network requirements (PSD2/SCA, PCI, and local market regulations)
• Act as a senior payments advisor internally, influencing executive stakeholders and cross-functional teams

Does this sound like you?

• 8–10+ years of experience in Payments within a global merchant, SaaS, or digital business (12+ years preferred)
• Deep, hands-on understanding of the full payments lifecycle, including authorization, settlement, reconciliation, fraud, and chargebacks
• Strong knowledge of global payment methods, subscription billing, retries, and dunning mechanics
• Experience leading payment product strategy and managing multi-PSP or orchestration architectures
• Proven ability to partner with Engineering on APIs, integrations, and platform design
• Strong understanding of payments economics, cost structures, and optimization levers
• Experience owning payment KPIs and using data to drive strategic and operational decisions
• Demonstrated leadership experience, including building and scaling teams or functions
• Excellent stakeholder management skills with the ability to influence at executive level
• Fluency in written and spoken English

Why Pipedrive?

• Build something from day one – This is a newly created role with true end-to-end ownership and strategic impact
• One of the most business-critical areas – Payments directly power revenue, growth, and customer experience
• People-first culture – Work with smart, kind, and ambitious colleagues in an inclusive, collaborative environment
• Shape the future – Define how payments evolve as a strategic capability within Pipedrive’s product ecosystem
• Work with purpose – Help over 100,000 businesses worldwide grow and succeed
Based on this role’s access to sensitive systems and data, Pipedrive may conduct a pre-employment background investigation in line with our recruitment privacy policy.
Pipedrive is an equal opportunity employer. We value diversity and encourage applications from candidates of all backgrounds.

Originally posted on Himalayas