Customer Service Representative / Sales Support

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Customer Service Representative / Sales Support

Location: Remote (LATAM)
Employment Type: Full-Time | Contractor
Compensation: $1,200 – $2,000 USD/month + Performance-based bonuses

About the Role
We are seeking a proactive and detail-oriented Customer Service Representative / Sales Support to ensure a smooth and professional customer experience from initial contact through service delivery. This role is highly operational and customer-facing, combining lead management, appointment scheduling, and sales support. You will work closely with Sales and Operations teams to ensure efficiency, accuracy, and excellent customer communication.
Key Responsibilities

• Receive, qualify, and manage inbound leads from calls, web forms, and CRM.
• Conduct frequent outbound follow-ups via calls, texts, and email to convert leads into scheduled appointments.
• Follow up on warm leads to secure bookings and manage high volumes of communication.
• Schedule, confirm, and assign appointments to appropriate team members.
• Create and transfer service tickets and installation requests.
• Maintain accurate records in our custom-built CRM system.
• Coordinate closely with Sales and Service teams to ensure seamless execution.

Requirements

• Experience: 3+ years in customer service, dispatch, inside sales, or similar roles.
• Target Market: Proven experience working with U.S.-based customers.
• Language: Native-level English proficiency with a clear, professional accent.
• Tech Adaptability: Tech-savvy and highly capable of learning custom software and CRM systems.
• Mindset: Self-starter, highly responsible, and not casual about availability.

Mandatory Availability & Logistics

• Shift: Must be available to work in PST (Pacific Standard Time) business hours.
• Weekends: Availability for occasional Saturday or Sunday shifts is required (within a 40-hour week).
• Reliable Remote Setup:
  • A quiet, private room for calls.
  • Reliable internet connection (minimum 100 Mbps).
  • Power/Internet Backup: Must have a reliable backup plan (UPS/Battery/Hotspot) for outages.

Preferred Qualifications

• Experience in the construction, home improvement, or contractor industries (Highly Valued).
• Sales experience, cold calling, or revenue-driven roles.
• Spanish or Chinese proficiency is a bonus.

Benefits

• Competitive salary in USD.
• Performance Bonus: Eligibility for commissions/bonuses after 3 months based on appointments set.
• Fully remote position.
• Paid time off, local holidays, and birthday leave.
• Growth opportunities within an international team expanding into new departments.

Originally posted on Himalayas