Accounts Coordinator

• Resolve client issues efficiently and professionally.
• Coordinate with relevant departments to ensure timely solutions.
• Manage client expectations and maintain positive relationships during challenging situations.

Requirements

• Minimum 2 years of experience in Account Management, Client Services, Customer Success, or a similar client-facing role, preferably within a digital marketing, advertising, technology, or professional services environment.
• Excellent verbal and written English communication skills, with the ability to build strong relationships and effectively manage stakeholders at all levels.
• Demonstrated ability to manage multiple client accounts, projects, and priorities simultaneously while maintaining a high level of organisation and attention to detail.
• Proficiency in CRM systems, Microsoft Office, and Google Workspace, with the ability to maintain accurate client records and reporting.
• Experience using project management platforms such as BaseCamp, Zoom, or similar tools to coordinate tasks and deliverables.
• Familiarity with digital marketing principles, including SEO, PPC, social media marketing, lead generation, and campaign performance metrics is a plus
• Strong problem-solving skills, a proactive mindset, and a commitment to delivering exceptional client experiences and business outcomes.