ServiceNnow Business Analyst

Title: Sr Business Analyst ServiceNow HR - 26-029 Resume Due Date: Wednesday, May 20th, 2026 (5:00PM EST) Number of Vacancies: 1 Level: MP4, $85- $100/hr INC Duration: 24 Months Hours of work: 35 Hours Location: 1908 Colonel Sam Drive, Oshawa (Hybrid – 3 days remote) Job Overview • Collaborate with stakeholders across IT, HR, SIR departments to elicit, document, and prioritize business requirements • Candidate must have strong ServiceNow experience as a BA, create user stories and navigate ServiceNow, develop workflows • Conduct workshops and interviews to understand business processes and identify areas for improvement • Ensure that requirements are clearly articulated and aligned with business objectives • Write clear and concise user stories with well-defined acceptance criteria • Ensure that user stories are understood and agreed upon by both the development team and stakeholders • Break down high-level requirements into smaller, actionable pieces • Participate in agile ceremonies such as sprint planning, daily stand-ups, and retrospectives • Work closely with the development team to ensure timely delivery of user stories. • Collaborate with the product owner to prioritize the backlog and ensure alignment with business goals • Collaborate with the ServiceNow development team to design solutions that meet business needs • Ensure that proposed solutions are technically feasible and aligned with best practices • Coordinate and participate in testing activities, including the development of test plans and scripts • Maintain comprehensive documentation of requirements, processes, and solutions • Provide training and support to end-users as needed • Automate major ServiceNow Modules using ServiceNow ATF application Qualifications • Experience: 3-5 years of experience as a Business Analyst, in ServiceNow leading HRSD stories as the primary focus, ITSM as secondary • Education: Degree or diploma in Information Technology, Business Administration, or related field. • Proficiency in ServiceNow, particularly in IT, HR, and SIR modules. • Strong understanding of agile methodologies and practices. • Experience creating user stories and acceptance criteria. • Soft Skills: Excellent problem-solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment. • ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS). • Experience with ServiceNow Agile 2.0. "Please note, this is a real and current job vacancy. Morson Edge does not use artificial intelligence to screen or select candidates." Pay: $85.00-$100.00 per hour Experience: • ServiceNow ATF: 2 years (required) • ServiceNow HRSD: 2 years (required) Licence/Certification: • Certified System Administrator (CASA) (required) • Certified Implementation Specialist (CIS) (required) Work Location: Hybrid remote in Oshawa, ON L1H 8P7