Scrum Master | 7+ Years

• Position Title: Scrum Master • Employment Eligibility: Only USC or GC • Position Title: Scrum Master • Location – Bethesda, MD (Hybrid | 3 Days Onsite) Job Summary Manages development sprints end-to-end in an Agile environment, from planning through execution and review. The Scrum Master will lead Agile ceremonies, resolve blockers, and drive continuous improvement. Reporting to the RTE/Director of App Products, this role collaborates with product, design, and engineering teams to deliver customer-focused enhancements and digital reservation tools. The position supports the Loyalty Product team, specifically the Mobile Bonvoy App, used by millions of customers across 8,000+ hotels and 34 brands. Candidate Profile An experienced Scrum Master with a strong background in large, matrixed organizations. The ideal candidate thrives in fast-paced environments and brings deep expertise in Agile frameworks (Scrum, Kanban, SAFe). Education & Experience Required • Undergraduate degree or equivalent experience/certification • 7+ years of IT experience, including: • 4+ years in Agile delivery (Scrum, Kanban, SAFe) • 4+ years collaborating with product and delivery teams • 4+ years in planning, problem-solving, and presentations • 2+ years using tools like Jira, Confluence, Clarity, or cloud platforms (AWS/Azure/GCP) Preferred • Scrum certifications (CSM, CSP, PMI-ACP) • SAFe certifications • Experience working on Agile Release Trains • Strong facilitation and stakeholder management skills Core Responsibilities Agile Delivery & Leadership • Facilitate Agile ceremonies (Sprint Planning, Daily Scrum, Review, Retrospective) • Ensure adherence to Scrum principles and practices • Manage sprint execution and remove impediments • Track deliverables and report progress to stakeholders • Partner with Product Managers on roadmaps and team metrics • Support dependency management with RTE and cross-functional teams Coaching & Continuous Improvement • Coach teams on Agile and Lean practices • Support backlog management with Product Owners • Improve team performance through coaching and feedback • Drive adoption of Agile tools and processes • Foster collaboration across teams and stakeholders Skills & Abilities • Strong leadership, collaboration, and problem-solving skills • Ability to translate business needs into actionable tasks • Excellent communication and time management • Proficiency in Jira, Confluence, and MS Office • Ability to work in fast-paced, matrixed environments