QA ANALYST - SALESFORCE

• Design and execute test cases, test scenarios, and test plans for Salesforce applications.
• Perform functional, regression, integration, and user acceptance testing (UAT).
• Identify, log, track, and retest defects through resolution.
• Validate business requirements against system implementations.
• Collaborate with developers, business analysts, and product teams to resolve issues.
• Support testing of workflows, configurations, and integrations within ServiceNow.
• Maintain test documentation and ensure requirement traceability.
• Participate in Agile ceremonies including sprint planning and reviews.
• Support continuous improvement of QA processes and testing standards.
• Assist in release validation and production readiness checks.

Required Qualifications

• 3-5 years of experience in software testing or QA roles.
• Strong experience testing Salesforce or similar enterprise platforms.
• Solid understanding of software testing methodologies and SDLC.
• Experience working in Agile environments.

Technical & Functional Skills

• Manual testing (functional, regression, integration, UAT)
• Test case design and execution
• Defect tracking and reporting
• Salesforce testing (workflows, modules, configurations)
• Basic API testing (Postman preferred)