PROGRAM ANALYST

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-13 grade level or DA-05 pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Leading or coordinating enterprise-level training, communications, organizational change, or user-readiness efforts supporting a large, complex information system or business program; 2) Assessing training and communication needs through analysis of system changes, customer feedback, help-desk trends, performance data, risk assessments, or other operational information; 3) Ability to develop and execute integrated training and communication plans aligned with organizational strategies, system release schedules, operational priorities, and customer requirements; 4) Designing, developing, reviewing, and maintaining training and performance-support products such as instructor-led training, online training, desk guides, job aids, standard operating procedures, workarounds, presentations, or user reference materials; 5) Translating complex technical, system, business-process, or policy information into clear, accurate, audience-appropriate communications and training materials; 6) Coordinating with functional subject-matter experts to validate the technical accuracy of training, communications, and user guidance before dissemination; 7) Supporting enterprise resource planning systems, financial management systems, or comparable business systems, including system enhancements, releases, outages, process changes, user impacts, or sustainment operations; 8) Evaluating existing training, communication, and knowledge-management processes and recommend improvements based on analytical findings, customer feedback, performance measures, or lessons learned; 9) Developing and distributing communications concerning system changes, releases, upgrades, outages, operational events, or other information requiring timely customer awareness and action; 10) Establishing content-management and configuration-control practices to ensure training and communication products remain current, accurate, accessible, and properly archived; 11) Evaluating the effectiveness of training and communication efforts using participation data, user feedback, knowledge checks, ticket trends, adoption measures, or other performance indicators; 12) Strong oral and written communication skills, including the ability to brief leadership, facilitate meetings or training sessions, respond to customer concerns, and communicate with technical and nontechnical audiences; 13) Coordinating work across functional teams, customer organizations, contractors, and leadership while managing competing priorities, deadlines, risks, and dependencies; and 14) Providing technical direction, guidance, or review of work performed by employees, team members, or contractor personnel. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.