L1 NOC Support Engineer
STSRM Technologies — United States🇺🇸
Job-Details
Fähigkeiten
NOC-EngineerIT-Support-EngineerNetwork-Operations-CenterTechnical-Support-EngineerMonitoring-EngineerL1-Support-EngineerTier-1-Support-EngineerNOC-Helpdesk-TechnicianSupport-Engineer
Beschreibung
This is a remote position.
Job Title: L1 NOC Support Engineer (24x7 Support)
Job Summary
We are seeking a proactive and detail-oriented L1 NOC Support Engineer to provide 24x7 monitoring and first-level support for IT infrastructure, applications, and network systems. The role involves continuous monitoring, incident detection, initial troubleshooting, and escalation to higher support teams to ensure minimal downtime and optimal system performance.
Key Responsibilities
- Monitor IT infrastructure, networks, servers, and applications using monitoring tools in a 24x7 shift environment (including night shifts and weekends)
- Identify, log, and respond to alerts, incidents, and service requests in a timely manner
- Perform initial troubleshooting and root cause identification for recurring issues
- Escalate unresolved incidents to L2/L3 teams as per defined SLAs
- Maintain incident tickets and ensure accurate documentation in ITSM tools (e.g., ServiceNow, Remedy, Jira)
- Follow standard operating procedures (SOPs) and ensure compliance with organizational policies
- Provide status updates to stakeholders regarding incident progress
- Perform routine health checks of systems, applications, and network devices
- Coordinate with cross-functional teams during outages and major incidents
- Ensure adherence to SLA/KPI targets and uptime requirements
Required Skills & Qualifications
- Bachelor’s degree or diploma in Computer Science, IT, or related field
- 0–3 years of experience in NOC / IT Support
- Basic understanding of:
- Networking concepts (TCP/IP, DNS, DHCP, VPN)
- Windows/Linux operating systems
- Server and application monitoring
- Familiarity with monitoring tools such as:
- SolarWinds
- Nagios
- Zabbix
- PRTG
- Datadog
- Splunk (basic awareness)
- Knowledge of ITIL processes (Incident, Problem, Change Management)
- Strong analytical, troubleshooting, and communication skills
Preferred Skills
- Experience with cloud platforms (Azure, AWS, or GCP) is an added advantage
- Exposure to scripting (PowerShell, Bash) is a plus
- Understanding of log analysis and alert management
Work Environment
- Willingness to work in 24x7 rotational shifts
- Ability to handle high-pressure situations and critical incidents
- Strong teamwork and collaboration skills
- This role is a remote Job.
Originally posted on Himalayas
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Verifizierung
50/ 100low
−Vor 20594 Tagen veröffentlicht (veraltete Anzeige)
+Detaillierte Stellenbeschreibung (500+ Zeichen)
+Glassdoor-Bewertung: 4.2/5 (270 Bewertungen)
Vertrauenssignale
Anzeigenalter
20595 Tage
Multi-Quelle
Einzelquelle
Anzahl Neuveröffentlichungen
0
Erstmals gesehen
Jun 11
Zuletzt gesehen
Jun 11
Unternehmen
Größe
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Branche
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Finanzierung
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Vertrauen
37
0/1 Stellen besetzt
Glassdoor
4.2/ 5 (270 Bewertungen)
Empfehlung
75%
Über Job-Verifizierung