IT PROGRAM MANAGER (PROJMGT/PLCYPLN)

You may qualify at the NH-IV , if you fulfill the following qualifications:One year of specialized experience equivalent to the NH-III (GS-13) grade level in the Federal service as listed below: Partnering with end users, mission owners, and technical teams to ensure User Interface/User Experience (UI/UX) solutions are fully aligned with requirements. Overseeing and coordinating processes and projects to effectively allocate, integrate, and optimize critical IT resources across an organization. Overseeing the measurement and analysis of UI/UX performance metrics, driving continuous improvement initiatives to enhance usability and effectiveness. Leading change management strategies for UI/UX enhancements, including comprehensive user training and clear, proactive communications. Experience with Department of Defense and joint military IT systems, with a strong focus on security, interoperability, and compliance. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience .In addition to meeting qualifications, your application package must reflect the applicable experience to meet the Individual Occupational Requirements for the 2210, series as listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.