Communications Manager(Remote)

The application window is expected to close on: 05/29/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Job Title: Communications Manager – CX Organization Meet the Team Join a high-impact team dedicated to driving operational excellence within Executive Communications and Customer Experience (CX). We collaborate across the organization to align messaging, foster innovation, and ensure our leadership communicates with clarity, discipline, and strategic impact. We are the engine behind the team’s operating rhythm, ensuring our communications are measurable, scalable, and consistently delivered. Your Impact As a Communications Manager, you will be responsible for the operational excellence, delivery rigor, and scalability of the Executive Communications function. You will collaborate with CX managers, leaders, and cross-functional partners to craft communication plans that improve team efficiency and drive customer success. This role is pivotal in driving continuous improvement across our processes, systems, and tools, ensuring the team operates with maximum impact. • Document processes and create communications playbooks to ensure message consistency and continuity. • Ensure clear tracking and measurement processes for all executive communications programs and activities. • Analyze and measure executive communications efforts across multiple channels to provide actionable impact analysis. • Build and maintain comprehensive project plans, timelines, milestones, and delivery trackers. • Drive weekly, monthly, and quarterly operating rhythms, including status updates, planning cycles, and retrospectives. • Oversee communications-related platforms and tools (e.g., project management, content workflows, and AI tools) to ensure effective use. • Execute content creation and manage ad hoc requests to support leadership objectives. Minimum Qualifications • 8+ years of experience in a communications role. • Bachelor’s degree in Communications, Marketing, Business, or a related field (or equivalent work experience). • Experience in integrated communications, preferably within a technology organization or agency. • Proven experience managing communications and analytics tools such as Google Analytics, Sprinklr, and SharePoint. • Demonstrated high degree of AI fluency and the ability to use technology to reimagine processes and drive positive outcomes. Preferred Qualifications • Exceptional organizational skills with the ability to manage multiple high-priority workstreams simultaneously. • Proactive, anticipatory mindset with strong judgment and the ability to exercise discretion. • Strategic and analytical thinker capable of translating data, trends, and technical information into practical recommendations and compelling stories. • Strong verbal and written communication skills with the ability to synthesize information from a variety of sources. • Track record of consistently driving effectiveness by setting clear objectives, modeling accountability, and proactively addressing obstacles. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $135,000.00 to $170,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is liste