Technical Support Engineer

Siena is creating an operating system of AI agents that learn, remember, and act across every customer touchpoint. As a Technical Support Engineer, you'll own technical resolution end-to-end and build leverage by creating runbooks, auto-routing, and observability access for the Support team.

Requirements

• 1+ year of technical support at a SaaS company
• Technical skills: REST APIs, webhooks, auth flows, JSON, HTTP protocols, JavaScript, production systems, logs analysis, monitoring tools
• AI/LLM expertise: LLMs, prompt engineering, AI model integration, AI APIs (OpenAI, Anthropic, etc.)
• Customer-facing skills: written and verbal English, explaining complex technical issues to non-technical stakeholders, building trust with customers
• Built for startup pace: comfortable in ambiguity, creating structure, the leverage mindset, coaching or training non-technical teammates

Benefits

• Great salary
• Opportunity for equity or stock grants
• Learning budget
• Meaningful impact
• Globally distributed team working at the bleeding edge of CX and AI
• Opportunity to tackle unsolved problems and redefine how customer experience will look like in the next decades

Originally posted on Himalayas