Supervisor, ServiceNow

Posting Date

04/06/20262476 Swedesford RdSTE 150, Malvern, Pennsylvania, 19355-1456, United States of America

Team Leadership & Development

* People Management: Recruit, hire, train, and manage the performance of direct reports, including Systems Analysts and Developers. Conduct regular one-on-ones, performance reviews (PDRs), and career development planning.

* Resource Allocation: Assign daily tasks and development stories to teammates based on capacity and skill sets. Manage the team’s velocity and ensure balanced workloads.

*Contractor Management: Oversee the onboarding and daily output of external contractors or “Guest Teammates” to ensure they meet DaVita’s quality and security standards.

Operational Execution

* Delivery Management: Partner with the Technical Product Manager to translate roadmap priorities into actionable sprints. Ensure development cycles stay on track and blockers are resolved quickly.

* Platform Maintenance: Own the schedule of critical platform maintenance activities, including instance upgrades, patching, cloning, and database cleanup.

* Incident & Request Oversight: Serve as the escalation point for complex incidents or stalled requests. Ensure the team adheres to SLAs for incident resolution and catalog fulfillment.

Process & Quality

* Standards Enforcement: Support enforcement of coding standards, update set governance, and documentation requirements. Ensure the team follows the defined QA and release management processes.

* Continuous Improvement: Identify bottlenecks in the development lifecycle and implement process improvements to increase team efficiency and code quality.

Qualifications and Experience

Required Experience

* ServiceNow Experience: 4+ years of hands-on experience with the ServiceNow platform (Admin or Developer background preferred).

* Leadership: Previous experience in a team lead, supervisory, or mentorship role, with a demonstrated ability to guide junior teammates.

* Operational Focus: Strong understanding of ITIL processes (Incident, Change, Problem) and Agile software development lifecycles.

Desired Skills

* Communication: Strong ability to communicate technical progress and risks to leadership.

* Problem Solving: Ability to remain calm under pressure during platform outages or critical incidents.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

The Salary Range for the role is $78,000.00 - $119,000.00 per year.If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hourWashington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.63/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hour

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Originally posted on Himalayas