IT SPECIALIST (SYSADMIN)

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector interpreting communications security instructions and regulations in order to effectively manage secure communications, serving as a system admin, and providing customer support. Your experience must reflect skill in the following four competency areas: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency includes: Ensuring strict accountability, inventory, transfer, and safeguarding of highly sensitive IT equipment and secure materials. Executing precision system administration functions, including database management, optimization, and continuous compliance with mandatory network security patches and updates. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency includes: Providing expert technical support and guidance to organizational staff and subordinate units regarding secure communications and network operations. Diagnosing and resolving complex hardware and software issues, assisting with system upgrades, and conducting training to ensure user proficiency. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency includes: Serving as the principal advisor to senior leadership on technical and administrative IT security matters. Representing the organization in high-level engagements with external agencies and delivering expert recommendations that significantly influence enterprise IT policies and procedures. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency includes: Investigating reports of suspected security compromises, system failures, or data loss to determine operational impacts and vulnerability trends. Diagnosing complex hardware, software, and connectivity issues across secure systems, and engineering standard operating procedures to mitigate future risks. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.