Engineer, Contact Center Technology

Evolent Health is seeking an Engineer, Contact Center Technology to support, enhance, and optimize contact center technologies to ensure seamless integration with operational workflows. The ideal candidate will possess a robust technical background, comprehensive knowledge of contact center platforms, and excellent communication and people skills.

Requirements

• 5+ years of experience in supporting and managing telephony and contact center technologies
• Strong technical skills with experience in system configuration, troubleshooting, and ongoing support
• Developer level experience with Genesys and NICE cloud-based contact center platforms

Benefits

• Competitive salary
• Opportunities for career growth and professional development
• Recognition and rewards for employees who embody the company's values

Originally posted on Himalayas