Customer Service Representative Full Time (Bilingual: French & English)

Primary Tasks:

• Respond promptly to client emails and portal requests in French and English regarding their concerns
• Handle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across both French and English-speaking customers
• Assist customers with their needs, offering empathetic support and swift coordination
• Update and maintain accurate customer records to ensure seamless information flow and accessibility
• Resolve client concerns efficiently and professionally, ensuring swift troubleshooting and clear communication in both languages
• Build trusted relationships with customer accounts through proactive, friendly, and solution-oriented interactions
• Ensure complete customer satisfaction during every engagement, taking the extra mile to support and reassure clients
• Document all interactions and case updates, adhering to internal procedures, guidelines, and data privacy protocols
  • Guest Communication: Handle after-hours inquiries (live chat, SMS, email, phone) for bookings, issues, and urgent requests.
  • Coordination: Dispatch maintenance/housekeeping for emergencies (e.g., lockouts, repairs) and follow up.
  • Reservation Support: Process payments, verify guest details, and manage check-in workflows
  • Ad hoc tasks

Required Experience:

• Fluent in English (written & spoken) & French (written & spoken)
• At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English and French communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to detail
• Able to work in EST
  
  

  Software Tools and Websites Required:

Microsoft Office (Excel for trackers).

Cloudbeds (reservation management).

Ikea (guest journey management).

MaintainX (maintenance ticket system).

Technical Requirements:

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.

Originally posted on Himalayas