ACCOUNT MANAGER, MARKETING - FULL TIME [FULLY REMOTE]

Client-facing | Training provided | Fully remote Every agency says clients come first. Then they hand a book of thirty accounts to whoever is newest and hope for the best. At Upkeep Media, we help residential property management companies across North America grow the thing they care about most: doors under management. We went deep on one industry instead of shallow on thirty, and it shows in our results, our retention, and our name in the market. Account management is where that reputation gets kept. When a client stays with us for five years, it is usually because one person kept every promise the sales call made. That person is who we are hiring. Your mission: Keep your book of clients informed, confident, and staying. What This Role Is, and Is Not This is not a call center seat reading from a script. This is not a sales role with a quota hiding behind a friendly title. This is not a coordinator job shuffling tickets between teams. This is a client role. You own a defined book of accounts, you lead their monthly calls, you translate performance data into plain language, and you make sure the work our SEO, content, and web teams ship actually lands where the client can see it. What You Will Own • A book of clients. Up to 25 accounts once fully ramped. You are their main point of contact, and their monthly reporting call on Google Meet is your room: you walk through the numbers, explain what moved and why, and set next month's expectations honestly. • Follow-through. Every request, question, and action item tracked and closed. Clients stop worrying when they learn that nothing gets dropped. • Coordination. You brief our SEO, content, and web teams on what each client needs, chase the work through, and check it before the client ever sees it. • Retention. You spot risk early: a quiet client, a slipping metric, an unanswered question. You raise it, you get ahead of it, and you keep a minimum 96 percent retention rate across your book. What Success Looks Like • Within your first year you will have: • Monthly calls clients actually look forward to, because you explain the numbers straight • A 96 percent or better retention rate across your accounts • Caught problems before the client ever saw them, more than once • Clients who ask for you by name when something matters • Earned a bigger book and real responsibility, because you kept earning it Your Experience We care less about titles and more about what you have personally done. You should have: • 1 to 3 years of experience in a client-facing role: account management, client success, agency work, or the track record that proves you can do it • Comfort leading structured client conversations and explaining performance data in plain language • Real organization: multiple accounts, multiple deadlines, nothing dropped • Enough curiosity about SEO and content marketing to learn our world fast. We provide the training; you provide the follow-through • Modern analysis and automation tools already part of how you work Property management experience is a bonus, not a requirement. The Reality Check This role is not for someone who: • Goes quiet when a client is unhappy or a deadline slips • Needs someone else to check their work before it ships • Treats "I sent the email" as the same thing as "it is handled" • Would rather sound impressive than be clear What You Will Get • A craft worth learning. Structured onboarding and real training in SEO, content marketing, and client management, from a team that keeps clients for years, not quarters. • Direct exposure. You work close to leadership in a growing company, with clear expectations, annual performance reviews, and a real path to senior account roles. • Compensation. C$45,500 to C$50,000 per year, with paid time off. • Flexible Work. Fully remote, full time, Monday to Friday during standard business hours. Ready to Own Your Book? If you are still reading this, you are probably someone who: • Answers the hard email first • Would rather flag a problem early than explain it late • Keeps twenty plates spinning with a system, not adrenaline • Wants their work to show up in a client's results, not just a folder The application code word is Walk Through. Include it in your answer to the first question below so we know you read this posting all the way through. If that sounds like you, we would love to meet you. Apply to the link below with your resume and honest answers. https://homeroom.upkeepmedia.com/careers/account-manager?utm_source=indeed Pay: $45,000.00-$53,000.00 per year Benefits: • Paid time off • Work from home Application question(s): • Tell us about a time a client or stakeholder was unhappy with your work or your team's work. What did you do, and what changed afterward? Include the code word from the posting. • Tell us about a time you had to explain performance data or a technical result to someone who did not live in the numbers. How did you make it land? Work Location: Remote